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Onyx Group has a dedicated, professional and consistent approach to the services we deliver: we provide progressive solutions with the knowledge and flexibility to adapt to your changing business needs... we’re staffed by dedicated professionals, whose commitment is entirely to the customer.

It’s our commitment to both the professional and personal aspects of the service we provide, which allow us to stand as forerunner in our sector.

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Do you need guidance?

Please submit your request to our helpdesk.

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Do you need more information?

Gain access to our portal of FAQ documents.

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Your personal record of your bandwidth utilisation.

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Our dedicated accounts team are always on hand to help you.

Support Status

support phone lines are currently: AVAILABLE

please call 0845 345 5758

or email support@onyx.net

Network Status

  • Core Network
  • Mail
  • DSL
  • Webhosting
  • DNS
  • Cloud
  • Data Centre 1
  • Data Centre 2
  • Data Centre 3
  • Data Centre 4
  • Data Centre 5

represents a current problem with the service, that Onyx engineers are aware of and investigating. Any long term issues will be accompanied by a Network Announcement advising on the situation.

Network announcements

14/05/2013 - OnyxCloud Network Maintenance

UPDATE:Dear CustomerPlease note the time window announced is actually Sunday, 19th May from 00:01 - 06:00.Apologies for any inconvenience.Original report:Dear Customer,Onyx are planning to conduct some essential network maintenance and fail-over testing this coming Sunday, 19th May from 01:00 � 06:00. During this window a number of tests and changes will be conducted to better service all Onyx Services in the event of any future unplanned outages.A further notification will be sent once the maintenance activity has been completed.

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Onyx Group's dedicated team of experts is waiting to hear from you.

We pride ourselves on offering all the high profile benefits of being a national company, whilst delivering a local, personalised service that keeps the client at the heart of everything we do.

We look forward to hearing from you.

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